Practice Communication Policy

An incoming telephone call is a principal method for initial and subsequent communication by a patient of the doctors we support and most other persons to this practice. As such, the telephone is recognised as a vital vehicle for creating a positive first impression, displaying a caring, confident attitude and acting as a reassuring resource for those who are interacting with the practice.

Our aim is to facilitate optimal communication opportunities with the patients of the doctors we support. Our team members are aware of alternative modes of communication used by patients with a disability or a language barrier and can assist the doctors we support also use these methods where necessary.

Our practice is mindful that even if patients of the doctors we support have provided electronic contact details, they may not be proficient in communicating via electronic means and that their consent needs to be obtained before engaging in electronic communication. Electronic communication includes email, and facsimiles.