Your Rights & Responsibilities

Your Rights         Your Responsibilities
 To receive care without regard to your race, colour, nationality, origin, religion, age, gender, ability or disability or lifestyle. To receive respectful care which promotes your   dignity, privacy, safety and comfort. To give your doctor, the other staff members and other patients respect and consideration.
Whenever possible, to select your own doctor. To keep your doctor informed of changes to your medical care.
To request and receive quality care that is consistent with sound nursing and medical practices. To provide complete, honest information to your doctor and to other practice staff members, so that the best decisions may be made about your healthcare.
To request and receive referral for specialist treatment when necessary. To notify your doctor if you choose not to follow advice, to have your condition reviewed by a specialist, or follow specialist advice.   This allows your doctor opportunity to inform you of the potential risks of this decision.
To request and receive a second opinion. To notify your doctor if you have chosen other advice on your management.
To be informed of the nature of your illness and treatment options, including potential risks, benefits, alternatives and costs of any procedure, test or treatment and to participate in your healthcare decisions. To review with your doctor:

  • If your experience a significant change in symptoms
  • If symptoms do not resolve as described by your doctor
  • If there is a significant deterioration in your condition

If you experience an adverse effect of your treatment

To expect that all staff will communicate with you in a manner you understand. To make sure that you let our doctors know if you do not understand and to ask questions in order to clarify your understanding of this information.
To accept or refuse recommended tests or treatments and to be informed of the medical consequences of your choices. If you agree to a course of treatment, you have a responsibility to yourself and to your doctor to follow the prescribed instructions, including completing medication courses, performing advised investigations, following up investigation results and returning for follow-up appointments. You are responsible for the consequences of your decisions should you choose not to follow your doctors advice.
To be assured that your medical and personal information will be handled in a confidential manner. To privacy concerning your health care. All care and counselling received at our practice will be kept strictly confidential, except as required by law.
To have access to your medical records with a reasonable time of your request in accordance with the Privacy Legislation. To review your clinical record in accordance with our practice procedural guidelines, you may review your record with an authorized staff member. You may also request a copy of your medical records, or designate a health care provider to receive a copy of your record in accordance with the Privacy Legislation.
To be informed of any proposed research or experimental treatment that may be considered in your care, and to consent or refuse to participate. If you agree to participate such proposed research or experimental treatment, you have a responsibility to yourself and to your doctor to inform immediately of any side effects experienced, to follow the prescribed instructions, including completing medication courses, performing advised investigations, following up investigation results and returning for follow-up appointments. You are responsible for the consequences of your decisions should you choose not to follow your doctors advice.
To request and receive information regarding the charges for any treatment and to receive an explanation of your bill upon request. You should be aware that any service is your financial responsibility.
To express complaints or grievances about the quality of care or services and to voice them without fear of reprisal or discrimination and to receive To assist and cooperate your doctor or/and practice manager whilst investigating about your concerns and solution.

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