If you experience a problem or concern we would like to hear about it. Please feel free to talk to our Practice Manager. You may prefer to write to us. We take your concerns, suggestions and complaints seriously. We encourage you to contact to the practice at first instance and we will do our best endeavours to solve the problems concerned. It is important for you to note that you must attempt to address your issue with the medical practitioner in the first instance. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery you can contact the Health Care Complaints Commission on Ph. 1800 001 1701800 001 170 FREE or HCCC online contact.